Customer Support

Before Reporting any issue or problem - please ensure you have the latest release of the product to which you are entitled - the problem may already have been resolved or vendor name of the computer and natural of the problem! How to avoid your email being mis-identified as spam!
We have aggressive spam filters in place - ensuring you mention one of our products in the 'Subject' field of your email, our spam filter will treat your email as genuine - otherwise it is very likely to be deleted.

Naturally we hope your need for support will be minimal if not non-existent, but we live in the real world, and should there be an occasion when you need our help - we will be here to offer it! Telephone calls for support are encouraged; our support staffs are located in the USA. Depending on the nature of your question and the time of day posted - it could be answered by a member of staff by phone call back or email that same day.

When requesting support - it is important you supply us with not just a description of the problem, but some basic information of the environment the web application software is operating in as this often has a direct bearing on the resolution!

Minimum Information Required:

Your serial # or receipt #
The Version of Windows being used (Mac OS X, Linux, W2000/XP etc)

Please don't post serial number/License Info on our forums (when it comes online) - or in your sample applications (Web Developers versions) - if you are having a license related issue - email Upgrades@visualsolutions-co.com for support, providing all your purchase info - not just your License and Serial Number.

If requested to send a sample file or image - please, please do archive (ZIP) it before emailing as this saves us all time! Files will be rejected unless wrapped in an archived file. If using third party software please do tell us what software application you are using and post code snippets or sample projects when ever possible and relevant.

Problems with Pay Per Click Management Services please call or email us using the contact form.

If you are having a problem with a web site or seo services development by Visual Solutions, please call, or email us using the contact form.

Thank you!
Visual Solutions Inc.

Call to discuss your Web Development Projects at 214-331-1038 or, email us now!

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